Return & Warranty Policy

Return & Warranty Policy Please have your invoice or order number ready when contacting us about a return or warranty claim. All warranty claims must be submitted through the original seller. If you purchased directly from TDMimports, please contact sales@tdmimports.com. If you purchased through a retailer, distributor, or wholesaler, please contact that business for assistance. Returns for Refund Eligible items must be returned to TDMimports within 30 days of delivery. Before shipping any item, you must obtain a Return Merchandise Authorization (RMA) number. Returned items must be new, unused, uninstalled, and in their original condition, with the original box, packaging, and included components. Approved returns are subject to a 30% restocking fee, calculated from the item’s purchase price. Original shipping charges are non-refundable, and customers are responsible for return shipping costs. The following items are not eligible for returns for refund: * Items with a purchase price below US$1,000. * OEM parts. * Items that have been primed or painted. * Devices coded or programmed for a specific vehicle, including ECUs, coded radios, and control modules. * Items containing pyrotechnic components. * Electrical items that have been opened, installed, or had their seals broken. * Special-order items sourced from the United States or Taiwan. Customer consent will be obtained before placing these orders. Please contact us before ordering if you have questions about return eligibility. Exchanges Eligible non-OEM items may be exchanged if returned within 30 days of delivery. Items must meet the condition and packaging requirements above, and an RMA number is required. Exchanges are subject to a US$20 administrative fee, plus any applicable price difference. Customers are responsible for shipping costs in both directions. Body Parts and Fitment Test-fit all body parts before priming, painting, modifying, or installing them. Primed or painted parts are not eligible for return or exchange, including where an incorrect part was supplied. If you identify a fitment issue or receive an incorrect item, contact us before making any changes to the part. Damaged or Missing Items Inspect your shipment within 48 hours of delivery. Any shipping damage or missing items must be reported to sales@tdmimports.com within 72 hours of delivery. Please include: * Your invoice or order number. * A description of the damage or missing items. * Clear photos of the products received, shipping box, shipping label, and internal packaging. Keep all packaging until the claim is resolved. Photos of both the damaged product and packaging are required to assess shipping damage claims. Warranty Claims and RMA Procedure Warranty coverage is subject to the terms applicable to the purchased product. A replacement will be provided where an item is confirmed to be defective and covered under warranty. To submit a claim: 1. Contact your original seller. For direct purchases, email sales@tdmimports.com or submit a ticket through our online support system. 2. Provide the full name on the order, invoice or order number, current shipping address, and a description of the issue. Include relevant photos or videos. 3. Complete any troubleshooting requested by our support team. 4. Wait for return authorization and an RMA number before shipping. 5. Clearly mark the RMA number on the package and ship the authorized components according to the instructions provided. Proof of purchase is required. If you cannot locate your invoice number, we can attempt to find your direct purchase in our records. Do not ship any item without prior authorization and an RMA number. Unauthorized shipments will be returned to the sender at the sender’s expense. Return authorization does not itself confirm warranty coverage; returned items must be inspected. Shipping Costs for Warranty Claims Customers are responsible for all warranty shipping costs in both directions, including applicable duties, taxes, brokerage fees, and customs clearance charges. If a returned item is found to be functional or outside warranty coverage, the customer is responsible for shipping and handling costs to have it returned. TDMimports selects the carrier and standard shipping service for replacement shipments. Any requested shipping upgrade is also at the customer’s expense. Pack returned items securely. Damage sustained during return shipping is not covered by the product warranty. We can assist with supporting documentation if you file a claim with the carrier. Warranty Exclusions Warranty coverage does not include: * Physical damage, corrosion, or damage caused by installation errors. * Products that have been modified, including modified wiring harnesses. * Damage sustained during return shipping. * Damage to other components or associated expenses resulting from a product failure. Modifications to a product void its warranty. Important Notice for Coilover Customers Please retain your original suspension components in case your coilover kit, or part of it, must be returned for warranty inspection or service. We do not provide advance replacement coilovers. Please arrange for your vehicle to remain out of service or use your original suspension while your claim is being processed. For return or warranty assistance, contact sales@tdmimports.com. This policy does not limit any rights or remedies available under applicable consumer protection laws.